Order processing and shipping takes place Monday thru Friday only, and not on National Holidays. Orders take approximately 2-5 business days to process before they ship. A ship confirm email that includes the package tracking details will be sent once the order has shipped. It is advisable to check spam and/or junk folders for this email.
Shipping within the USShipments do not deliver on weekends or National Holidays. They will deliver the following business day.
Most Mochi orders are shipped via FedEx SmartPost, UPS SurePost, and USPS (post office). FedEx SmartPost and UPS SurePost both use USPS (post office) for the final leg, which is why we require a valid USPS delivery address on the order.
Ground Shipping: 5-10 business days. Shipping point is the East Coast. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery. Expedited Shipping: 2 business days. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery.
Shipping outside the USShipments do not deliver on the weekend or National Holidays. They will deliver the following business day.
Most Mochi orders are shipped using the country’s local postal carrier.
Ground Shipping: 7-10 business days. May take 10-21 business days for countries further from our warehouse. Shipping points are either the UK, HK, Netherlands. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery.
For expedited shipping, please consider purchasing from our regional retail partners such as Amazon, Apple…